Team update

Joia Nuñez joined as Customer Success Account Manager (CSAM). She has a great background as pediatrician with a residency in healthcare informatics. With her, we are almost done in the transition to a completely new Customer Success team - only a CSAM in Colombia left to recruit. During August and September we put efforts so that customers were not impacted by the team renewal, but some gaps emerged.

CUN Customer Warning

Clínica Universidad de Navarra (CUN) has expressed a decline in perceived value. During a hard but productive session they gave us thorough feedback about the UX challenges of our Orchestra App, also giving us the chance to revert this perception by taking the necessary steps to become once again their go-to analytics tool. An action plan is currently in place to provide incremental impact by first replacing manual reporting workload they currently have with our product; move later to improve visualizations and, most of all, build stronger connections with key users.

Product development

In order to simplify product progress tracking, from now on we will separate reporting into two sections.

1- Wúru Orchestra

The product delivers both descriptive and predictive analytics for Operating Rooms and Diagnostic Imaging. Continued improvement of the feature-set, algorithms and UX is our goal here, so that Orchestra unlocks more documented measurable improvements at hospitals (for more on this all important metric check Customer Success section):

• Improved Case Duration Estimator: We were able to deploy a new estimator with a simpler UI so that users can save clicks. Usage increased as a result.

• Staffing predictive analytics: piloted in Swiss Medical, this feature alerts OR supervisors when they face a shortage is nurses and surgical technicians for future procedures. This simple alert allows her to find resources needed or reschedule the procedure. We continue to make adjustments and document impact.

2- Wúru Magic Calendar

This product will become the most advanced, intelligent and easy to use workflow tool for managing the OR. This represents our R&D bet for 2023 and the product that will catalyze what Wúru is able to deliver in terms of operational improvement to healthcare providers. The goal is to have it launched at 3 customers by March 1st 2023, after which we will make it available to all customer base and prospects. Progress so far:

• Developed full Figma prototype
• Researched and validated though in depth interviews with more that 25 key users in 4 countries
• Assembled the project team, consisting of our own engineers teaming up with external developers with which we have already successfully worked in the past
• Gantt in place, MVP estimated for February 2023

Finance

Cash Flow 2022